FAQ: Moon Pastry, Make-up!
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How many mini pins comes in a filler pin set?

Two .75” pins come in a set. Sets come in pairs that cannot be selected individually.

Last updated: October 29, 2020 13:41

Will items be available once the campaign is over?

Yes, there will be left over merchandise. These items as well as b-grade enamel pins will be for sale in 2021 on my online store.

Last updated: October 29, 2020 09:59

Will there be more character pins?

I may in the future add to my list of cafe character pins! You can follow me on instagram or twitter @lizbiecafe for any updates.

Last updated: October 29, 2020 11:36

How will my rewards be shipped?

For smaller reward packages, your items will be put safely into a recyclable bubble mailer and protected with poly envelopes. As for larger orders, they will be shipped in a sturdy cardboard mailer box with bubble wrap. All items will be standard shipped with tracking and you will get updated with tracking numbers via email. Domestic US packages are estimated 3-10 business days and International packages are up to 10 weeks.

Last updated: October 29, 2020 11:41

I added items during the kickstarter and backerkit says I owe shipping?

You weren’t charged for the additional shipping during the campaign with your add-ons but will most likely have to cover it through backerkit. This is normal as shipping is calculated by package weight and not per-item.

Last updated: October 30, 2020 18:39

What if I move or change addresses after the campaign is over?

You will be able to edit your shipping address on the Backerkit survey whenever you want, as many times as you want, up until your rewards are shipped out! You can do this yourself on Backerkit, & do not need to contact or notify me (unless you have questions or issues).

Last updated: October 29, 2020 11:43

The item I recieved is damaged

If you would like a replacement or refund please email me with photos of the damaged item at [email protected]

Last updated: October 29, 2020 11:43

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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